Homepage navigation, support journey and annual report
Projects
Philips makes consumer electronics and needed an intuitive and responsive navigation system for their homepage so that consumers could easily find the products. In addition, Philips offers product support such as answering questions, troubleshooting and repairs. This support is partly provided by phone and to save costs, this had to be done more online. For this, the support journey had to be mapped out. Finally, Philips presents its annual figures every year on its Annual Report website and this had to be redesigned and made responsive.
Timeline
May 2016 (1 month), Jun. 2016 (1 month) and Oct. - Nov. 2016 (2 months)
Role
UX Designer
Activities
I helped design the homepage navigation for Philips products (both mobile and desktop) and created a clickable prototype. Furthermore, I analyzed the support journey with Philips employees in a workshop and proposed an improved online support experience through sketches and wireframes. Finally, together with a visual designer from Philips, I created a new design and prototype of the Philips Annual Report website (for mobile, tablet and desktop).
Deliverables
Scetches, wireframes and prototypes.
Tools
Axure and Illustrator.
Collaboration
User Intelligence
Examples
Some wireframes of the homepage navigation for mobile, including searchA wireframe of the homepage navigation on desktopConcept sketches of an improved online support journey for mobileDesigns for the Annual Report homepage for mobile, tablet and desktopWireframes of some pages of the Annual Report website for mobile