Innovam

Online exam registration

Project

Innovam is a Dutch knowledge and training institute in the mobility sector and provides for training and exams in automobile and two-wheeler technology. The registration of the exams is done by their subsidiary organization IBKI and was largely done via paper forms. Innovam decided to develop a web application for this. The application had internal users (approx. 50 IBKI employees) who plan exams every day, invite participants and process grades, and external users (approx. 50 thousand participants, employers, examiners and training institutes) who register for the exams and could look up results.

Timeline

Jan. - May 2009 (5 months)

Role

User Researcher

Activities

My task was to make the new web application user-friendly. To this end, I created user profiles, drew up usage scenarios and conducted an expert review on a prototype of the web application. Finally, I conducted a usability test with end users and created a number of wireframes based on my user interface recommendations.

Deliverables

User profiles, usage scenarios, expert review report, usability test report and video, wireframes.

Tools

TechSmith Morae and Axure.

Collaboration

Nubiko

Examples

Part of the profile of the external users

The usability test room with a test participant on the left and the interviewer (myself) on the right

The usability observation room with an audio and video connection to the usability test room

Example of one of the 28 usability observations and recommendations

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