Amsterdam Airport Schiphol is the largest airport in the Netherlands and one of the busiest in Europe. It is a challenge to keep all assets (e.g. passenger bridges, elevators, moving walkways, toilets) free of disruptions and to make Schiphol buildings more sustainable. That is why the Smart Assets & Buildings department was established at the end of 2018 within Schiphol Digital, which equipped assets and buildings with sensors that continuously measure performance. One of the projects was SmartVOP, which focuses on Aircraft stands (VOPs, i.e. aircraft parking spaces) and another project was SmartBuildings, which focuses on energy consumption and the health of Schiphol buildings. Both projects required dashboards that provided insight into performance.
Jun. 2019 - Feb. 2020 (8 months)
I conducted user research for the SmartVOP project, including shadowing sessions at the Schiphol Operations department and interviews with the Cluster Outside team. Then I designed dashboard wireframes. For the SmartBuildings project I designed and prototyped a dashboard based on interviews.